Questions and answers

No. You can book with us directly. If you are claiming on health insurance, your insurer may want a GP referral first, so check with them before you book.

Any letters, scan reports or exercise sheets you have been given, a list of the medicines you take, and your insurance details if you are claiming.

We see young people from 12 upwards, with a parent or carer at the appointment. For younger children, we can suggest a children’s physiotherapist.

Something you can move in, such as shorts and a T-shirt or vest top. You will not need to undress for the first appointment unless the assessment needs it, and we will always ask first.

Your first appointment is 45 minutes and follow-ups are 30 minutes. A sports massage is 45 minutes.

Yes. You are welcome to bring a friend, relative or carer, and you can ask for a chaperone at any appointment.

It depends on what is wrong and what you want to get back to. We will give you an estimate at your first appointment and review it with you as you go.

We will review your plan with you. If we think you need a scan, a specialist or a different kind of help, we will say so and write to your GP.

Yes, we are recognised by most major health insurers. Before your first appointment, ask your insurer for an authorisation code, and bring it with your membership number.

By card or contactless at the end of each appointment. If your insurer pays us directly, you only pay any excess on your policy.

Please let us know at least 24 hours before, so we can offer the time to someone else.

Yes, free patient parking behind the building, with two wider bays by the entrance.

Tell us what would help when you book, whether that is more time, a ground-floor room or someone to meet you at the door.